Refund policy

If the program is not right for you, we will give your money back. Here is when and how.

Refund period

You can get a refund for any paid purchase (an editor subscription, the editor forever, a library subscription) within 30 days of the first payment, with no reason needed. For a subscription the latest payment is refunded and access is closed; a trial and a cancellation before the first charge cost nothing.

How to request a refund

• Purchases outside Ukraine are processed by our reseller Paddle.com. Request a refund at paddle.net using the order number from your receipt email.
• Purchases from Ukraine (paid in hryvnia through LiqPay): write on the support page from the address the order was placed with and give the order number.

What happens after a refund

The money goes back by the same method it was paid with, usually within a few working days (depending on your bank). The access paid for by that payment is closed. Your projects and .accplay files remain yours and open in the free player.

Your statutory rights

This policy does not limit the rights the law of your country gives you.

Updated: November 2026.